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Princess Vacation Protection
We strongly recommend the purchase of a travel protection program. For your convenience, Princess offers Princess Vacation Protection and Princess Platinum Vacation Protection which provides what is perhaps the most attractive combination of protection and flexibility available in cruising today.
MAXIMUM BENEFITS LIMITS
PRINCESS PLATINUM VACATION PROTECTION*
For Platinum Captain's Circle Members: If you purchase Princes Vacation Protection at the standard rate, Princess will purchase an upgrade to Princess Platinum Vacation Protection automatically on your behalf. This provides full protection of 100% of your nonrefundable cancellation fess in the event of an emergency, either in the form of a refund if your cancellation is due to a covered reason, or in the form of a credit for your next Princess Cruise. This also increases the benefits under the medical expense, emergency evacuation and lost baggage sections of the plan.
*Available to Platinum and Elite Circle Members in US and Canada only.
CANCELLATION FEES AND REFUNDS
Please refer to the brochure for your individual cruise or cruisetour for applicable cancellation fees and refund information.
Protection for Cruise Plus hotel add-ons and FlightChoice air add-ons are included at no additional cost.
Please keep in mind if you do not purchase a Princess Vacation Protection Plan, you are strongly advised to have adequate alternative travel protection coverage. There will be no refund of cancellation or interruption fees by Princess under any circumstances. You must recover fees from your own travel protection or from Princess Vacation Protection/Princess Platinum Vacation Protection. Medical and evacuation costs are your responsibility. Princess is not responsible for medical/evacuation bills incurred by you even if Princess has assisted in making arrangements on your behalf. Lost baggage carried by an airline is subject to the airline's ticket condition, limiting reimbursement or loss. Princess is not responsible for baggage lost by an airline.
Princess Vacation Protection is available for 8% of cruise fare subject to a minimum plan cost of $39.00* for fares up to $2,999.99. Cruise fares of $2,500 - $4,999.99 will have a plan cost of 7%. Cruise fares of $5,000 or greater will have a plan cost of 6%. Princess Platinum Vacation Protection is available for 12% of cruise fare subject to a minimum of $59.99* for fares up to $2,999.99. Cruise fares of $2,500 - $4,999.99 will have a plan cost of 11%. Cruise fares of $5,000 or greater will have a plan cost of 10%. *Plan rates will apply to children 18 and under traveling in third and fourth berths with no minimum plan cost if all adults in the cabin purchase the plan.
MEDICAL ONLY PROTECTION:
As of 2011 departures, and only for those travelers who opted not to purchase Princess Vacation Protection by final payment, Princess offers a Medical Only option. This plan provides up to a maximum of $10,000 per person for covered accident and sickness medical expenses, up to $25,000 per person for covered emergency medical evacuations/repatriations, and 24/7 worldwide emergency assistance. The Medical Only plan does not provide other benefits such as coverage for trip cancellations, trip interruptions or trip delays; nor does it include coverage for baggage or bag delays. Exclusions for preexisting conditions do apply.
PLAN DESCRIPTION – SCHEDULE OF BENEFITS AND SERVICES
SECTION I: TRAVEL ARRANGEMENTS PROTECTION PROVIDED BY PRINCESS CRUISES AND /OR PRINCESS TOURS *
PART A: TRAVEL ARRANGEMENT PROTECTION
*For NY residents, Section I Trip Cancellation, Trip Interruption and Trip Delay benefits are underwritten by Virginia Surety Company, Inc.
SECTION II: TRAVEL PROTECTION COVERAGES UNDERWRITTEN BY VIRGINIA SURETY COMPANY, INC. POLICY NUMBER HTP04192
PART B: MEDICAL PROTECTION
PART C: BAGGAGE PROTECTION
PART D: WORLDWIDE EMERGENCY ASSISTANCE (ON CALL INTERNATIONAL)
ADDITIONAL BENEFITS FOR PASSENGERS WHO UPGRADE TO PRINCESS PLATINUM VACATION PROTECTION
The benefits provided in this Plan are subject to certain restrictions and exclusion including the Pre-Existing Condition Exclusion. Please read this policy in its entirety for a complete description of all terms and conditions.
SECTION I: TRAVEL ARRANGEMENT PROTECTION PROVIDED BY PRINCESS CRUISES AND/OR PRINCESS TOURS *
Princess Cruises and/or Princess Tours* offers the following modifications to the cancellation, interruption and delay provisions of the Passage Contract to passengers who enroll in and pay for this Princess Vacation Protection Plan:
PART A: TRAVEL ARRANGEMENT PROTECTION
Trip Cancellation/Trip Interruption. In the event You are prevented from taking Your Cruise/Cruisetour Vacation because: (a) You, Your Traveling Companion, or an Immediate Family member suffers a death or an Injury or Sickness which results in medically imposed restrictions, as certified by a Physician, at the time of loss preventing Your continued participation in the covered Cruise/Cruisetour or (b) You or your Traveling Companion (i) is hijacked, required to serve on a jury, or subpoenaed; (ii) has a home made uninhabitable by fire, flood, volcano, earthquake, hurricane or other natural disaster; or (iii) is directly involved in a documented traffic accident while en route to departure; (iv) is called into active military service to provide aid or relief in the event of a national disaster other than war; Princess and/or Princess Tour will refund to You, up to Your total Cruise/Cruistour Vacation cost for:
a)Trip Cancellation. Non-refundable cancellation charges imposed by Princess Cruises and/or Princess Tours and/or airfare cancellation charges for flights (booked through Princess) joining or departing Your Sea/Land Arrangements; or the additional costs You may incur as a result of a change in the per-person occupancy rate of prepaid travel arrangements if a Traveling Companion cancels his/her Cruise/Cruisetour Vacation for a covered reason and You do not cancel.
NOTE: As respects air cancellation fees, You will be refunded only for Air Arrangements booked through Princess and flights connection to such Air Arrangements booked through Princess. Princess will not refund cancellation charges imposed on any other air arrangements You may book on Your own.
b) Trip Interruption. Unused, non-refundable land or sea expenses prepaid to Princess Cruises and/or Princess Tours and/or the airfare paid, less the value of applied credit from an unused return travel ticket, to return home or rejoin the original Sea/Land Arrangements (limited to the cost of one-way economy airfare, or first class if your original tickets were first class, by scheduled carrier, from the point of destination to the point of origin shown on the original travel tickets). Princess will also reimburse you up to $100 per day, for reasonable additional accommodations and transportation expenses incurred to remain near a covered traveling Immediate Family member or Traveling Companion who is hospitalized during Your Cruise/Cruisetour Vacation.
Important: The sickness of Injury causing You to interrupt Your Cruise/Cruisetour Vacation must be verified by a Physician before You terminate the Cruise/Cruisetour Vacation.
In no event shall the refund amount exceed the amount You prepaid for Your Cruise/Cruisetour Vacation.
Special Conditions: You must advise Your travel agent, Princess Cruises and/or Princess Tours, and BerkelyCare as soon as possible in the vent of a claim. No refund will be made for any additional charges incurred that would not have been charged had You notified these parties as soon as reasonable possible.
IMPORTANT: You, Your Traveling Companion and Your Immediate Family member booked to travel with you must be medically capable of travel on the day You purchase this plan. The event which necessitated the trip cancellation/interruption must first occur after You pay for this Princess Vacation Protection Plan.
Trip Delay. Princess will reimburse You for Eligible Expenses, up to $500 if Your Cruise/Cruisetour Vacation is delayed in route to (up to $1500 if Your Cruise/Cruisetour Vacation is delayed en route from, not to exceed at total of $1500 if You are delayed to and from) Your Sea/Land Arrangements due to inclement weather, strike or other job action, or equipment failure of a Common Carrier; a traffic accident en route to a departure in which You or Your Traveling Companion is not directly involved; lost or stolen passports, travel documents, or money, hijacking; natural disaster including hurricane; civil commotion or riot.
Eligible Expenses include ay prepaid, unused, non-refundable Sea/Land Arrangements, any reasonable additional expenses for mails and lodging, and the cost of a one-way economy airfare ticket to catch up to the Sea/Land Arrangements or return to the place of origin shown on the travel documents.
*For NY Residents, Section I Trip Cancellation, Trip Interruption and Trip Delay benefits are underwritten by Virginia Surety Company, Inc.
VOLUNTARY CANCELLATION FOR ANY REASON PROTECTION
In the event You do not qualify for a cash refund for Your trip Cancellation and You have purchased Princess Vacation Protection, You will instead receive from Princess a Cruise Credit equal to 75% of the otherwise non-refundable cancellation fees for Your use toward a future cruise. If You purchases Princess Platinum Vacation Protection, You will receive from Princess a Cruise Credit equal to 100% of the otherwise non-refundable cancellation fees for Your use toward a future cruise. This unique program enhancement is offered by Princess as a special service to valued passengers. Certain restriction of the use of these Cruise Credits may apply. Please contact the Princess Vacation Protection Help Line at 1-(877)846-8833 for further details.
SECTION II: UNDERWRITTEN BY VIRGINIA SURETY COMPANY, INC.
PART B: MEDICAL PROTECTION
Emergency Evacuation and Repatriation of Remains. The Insurer will pay benefits for Covered Expenses, up to $25,000 (or up to $50,000 if You purchased Princess Platinum Vacation Protection), if an Injury or Sickness commencing during the course of the Cruise/Cruisetour Vacation results in Your necessary Emergency Evacuation. An Emergency Evacuation must be ordered by a legally licensed Physician who certifies that the severity of Your Injury or Sickness warrants an Emergency Evacuation. Emergency Evacuations must be verified, approved, and arranged in advance by On Call International. The Insurer will also pay the reasonable Covered Expenses incurred, up to $25,000, to return Your body to Your point of origin if You die during Cruise/Cruisetour Vacation. Covered Expenses include , but are not limited to, expenses for embalming, cremation, coffin for repatriation, and Transportation. The Insurer will not cover any expenses provided by another party at no cost to You or already included in the cost of the Cruise/Cruisetour Vacation.
Emergency Evacuation means: (a) Your medical condition warrants immediate Transportation from the place where You are injured or sick to the nearest hospital where appropriate medical treatment can be obtained; and/or (b) after being treated at a local hospital, Your medical condition warrants Transportation to Your origination point to obtain further medical treatment or to recover.
Covered Expenses are customary and reasonable expenses, up to $25,000 (or up to $50,000 if You purchased Princess Platinum Vacation Protection), for Transportation, medical services, and medical supplies necessarily incurred in connection with Your Emergency Evacuation. Expenses for medical services and supplies must be recommended by the attending Physician. All Transportation arrangements made for your evacuation must be by the most direct and economical route possible. Expenses for Special Transportation must be:
recommended by the attending Physician;
required by the standard regulations of the conveyance transporting you; AND
verified, approved, and arranged in advance by On Call International
Transportation means any land, water, or air conveyance required to transport You during an Emergency Evacuation.
Special Transportation includes, but is not limited to, air ambulances, land ambulances, and private motor vehicles.
Additional Covered Expenses: If You are hospitalized for more than seven (7) days following a covered Emergency Evacuation, the Insurer will pay: (a) to return Your accompanying dependent children under 25 to their home, limited to the cost of one-way economy airfare, less the value of applied credit from an unused return travel ticket, with an attendant if necessary; and/or (b) up to the cost of roundtrip economy airfare to bring a person chosen by You to and from Your bedside if You are traveling alone. These expenses must be authorized in advance by On Call International.
The Insurer will not cover any expenses provided by another party at no cost to You or already included in the cost of the Cruise/Cruisetour Vacation.
NOTE: In no event will Covered Expenses for Emergency Evacuation exceed $25,000 (or $50,000 if You purchased Princess Platinum Vacation Protection). Please note that the medical and evacuation costs are Your responsibility. Princess is not responsible for medical/evacuation bills incurred by You even if Princess has assisted in making arrangements on Your behalf.
ACCIDENT & SICKNESS MEDICAL EXPENSE
The Insurer will pay benefits, up to $10,000 (or up to $20,000 if You purchased Princess Platinum Vacation Protection), if You incur necessary Covered Medical Expenses as a result of an Injury, or up to $10,000 (or up to $20,000) if You purchased Princess Platinum Vacation protection) if you incur necessary Covered Medical Expenses as a result of Sickness. The accident causing such Injury must occur while You are covered under the policy, and the Sickness must first manifest itself during Your Cruise/Cruisetour vacation. You must receive initial treatment within ninety (90) days of the accident which caused the Injury or the onset of the Sickness. All services, supplies, or treatment must be received within 52 weeks of the date of the accident or the onset of the Sickness. Covered Medical Expenses are necessary services and supplies which are recommended by the attending Physician. They include the services of a legally qualified Physician, surgeon, graduate nurse, dentist, or osteopath; charges for hospital confinement and use of operating rooms; charges for anesthetics (including administration); x-ray examinations or treatments and laboratory tests; ambulance service; drugs, medicines, and therapeutic services and supplies. The Insurer will not pay benefits in excess of the reasonable and customary charges commonly used by providers of medical care in the locality in which the care is furnished.
The Insurer will advance payment to a hospital, up to $1,000, if needed, to secure Your medically necessary admission.
UNDER SECTION I AND UNDER THE ACCIDENT AND SICKNESS MEDICAL EXPENSE COVERAGE IN PART B OF SECION II, NO PAYMENT CAN BE MADE FOR ANY EXPENSES INCURRED AS A RESULT OF INJURY, SICKNESS, OR OTHER CONDITON AFFECTING YOU, A TRAVELING COMPANION, OR AN IMMEDIATE FAMILY MEMBER BOOKED TO TRAVEL WITH YOU WHICH, WITHIN THE 60-DAY PERIOD BEFORE YOUR PROTECTION PLAN PURCHASE: A) FIRST MANIFESTED ITSELF OR HAD SYMPTOMS WHICH WOULD PROMPT A REASONABLE PERSON TO SEEK DIAGNOSIS, CARE, OR TREATMENT; B) REQUIRED TAKING PRESCRIBED DRUGS OR MEDICINE, UNLESS THE CONDITION FOR WHICH THE PRESCRIBED DRUG OR MEDICINE WAS TAKEN REMAINED CONTROLLED WITHOUT ANY CHANGE IN THE REQUIRED PRESCRIPTION; OR C) REQUIRED TREATMENT OR TREATMENT WAS RECOMMENDED BY A PHYSICIAN.
If you have any questions concerning this exclusion, please call BerkelyCare at 1-(877) 846-8833 for further clarification.
EXCESS COVERAGE PROVISION
THE BENEFITS PROVIDED UNDER PART A AND THE COVERAGES PROVIDED UNDER PART B SHALL BE IN EXCESS OF ALL OTHER VALID AND COLLECTIBLE INDEMNITY OR INURANCE AND SHALL APPLY ONLY WHEN SUCH OTHER BENEFITS ARE EXHAUSTED.
PART C: BAGGAGE PROTECTION
Baggage/Personal Effects. The Insurer will reimburse You, up to $1,500 (or up to $3,000 if You purchased Princess Platinum Vacation Protection), for loss, theft, or damage to baggage and personal effects. The Insurer will pay the lesser of the following: original cash value of the item less depreciation as determined by the Insurer; or cost of repair or replacement.
Baggage Delay. The Insurer will reimburse You, up to $500, for expenses of necessary personal effects needed while at a destination other than Your place of residence if Your checked baggage is delayed or misdirected by a Common Carrier for more than 24 hours from the time You arrived at the destination stated on Your ticket. You must be a ticketed passenger on a Common Carrier.
IMPORTANT : Coverage under Part C is secondary to any coverage provided by a Common Carrier and/or insurance specifically insuring the lost, stolen, or damaged item(s).
PART D: WORLDWIDE EMERGENCY ASSISTANCE (ON CALL INTERNATIONAL)
Not a care in the world…when you have our 24/7 global network to assist you on your travels.
NOTE: Problems of distance, information, and communications make it impossible for Virginia Surety Company, Inc., BerkelyCare, or On Call International to assume any responsibility for the availability, quality, use, or results of any emergency service. In all cases, You are still responsible for obtaining, using, and paying for Your own required services of all types.
CareFree™ Travel Assistance, Medical Assistance and Emergency Services can be accessed by calling On Call International at 1-866-509-7712 or, from outside the U.S. or Canada, call Collect*, 1-603-894-9386
“Air Arrangements”- means air arrangements (FlightChoice) made by Princess Cruises and/or Princess Tours.
“Business Partner”- means an individual who is: (a) involved with You in a legal partnership; and (b) actively involved in the day-to-day management of the business.
“Common Carrier”- means an air, land, or sea conveyance operating under a valid license for the transportation of passengers for hire.
“Cruise/Cruisetour Vacation”- means prepaid Sea/Land Arrangements and shall include flight connections booked through Princess to join and depart such Sea/Land Arrangements.
“Domestic Partner”- means a person with whom You reside and can show evidence of cohabitation for at least the previous six months and have an affidavit of domestic partnership, if recognized by the jurisdiction within which You reside.
“Immediate Family”- means children, step- or adopted children, children-in-laws, parents, step-parents, parents-in-law, siblings, step-siblings, siblings-in-law, grandparents, grandchildren, legal or common law spouse, aunts, uncles, nieces, nephews, legal guardian, ward, Business Partner, or a Domestic Partner of You or Your traveling companion.
“Injury”- means bodily injury caused by an accident occurring while this plan is in force and resulting directly and independently of all other causes in loss covered by this plan. The Injury must be verified by a Physician.
“Insurer”- means Virginia Surety Company, Inc., and is applicable only to the coverages in Section II of this Princess Protection Plan. The reimbursement offered under Section I of this plan is not insurance. Section I terms are an optional modification to Princess Cruises and/or Princess Tours' Passage Contract, as described herein. Princess Cruises and/or Princess Tours' obligation for the modifications to its Passage Contract (for those passengers who enroll in, and pay for, this Princess Vacation Protection Plan) is underwritten by Virginia Surety Company, Inc.
“Physician”- means a licensed practitioner of medical, surgical, or dental services acting within the scope of his/her license. The treating Physician may not be yourself, a Traveling Companion, or an Immediate Family Member.
“Sea/Land Arrangements”- means land and/or sea arrangements (Cruises, Cruisetours, plus any Cruise Plus hotel add-ons) made by Princess Cruises and/or Princess Tours.
“Traveling Companion”- means one person who is booked to accompany You on Your Cruise/Cruisetour Vacation.
“You” or “Your”- means a person who has purchased a Cruise/Cruisetour Vacation and who has paid the required plan cost for the benefits and coverages provided hereunder.
Naturally, as with any protection plan, limitations exist. These exclusions enable us to provide a broad range of benefits at an economical cost to You, without the necessity of medical questionnaires, and, with respect to Section II, to supplement Your existing insurance plans.
THIS CRUISE/CRUISETOUR VACATION PROTECTION PLAN DOES NOT COVER, NOR REIMBURSE FOR:
IN PARTS A & B:
ANY LOSS CAUSED BY OR RESULTING FROM: Pre-Existing Conditions (except for Emergency Evacuation, Repatriation of Remains, and Trip Cancellation/Trip Interruption caused by a death); Sickness or disease except as provided for in the policy; war or any act of war whether declared or not; while serving as a member of the armed services; while or as a result of riding any device for aerial navigation other than as provided in the policy; participation in any professional, semi-professional, or interscholastic team sports; being under the influence of drugs or intoxicants unless prescribed by a duly licensed Physician; participation in any felonious act or attempt thereat; scuba diving, unless it is recreational diving at less than 30 feet in depth; skydiving; hang gliding; parachuting (not including parasailing); contest of speed; elective surgery; non-emergency dental treatment or surgery; elective abortion; normal pregnancy except if hospitalized; mental or nervous disorders except if hospitalized.
IN PART C:
ANY LOSS OR DAMAGE TO: animals; automobiles and their equipment; boats; motors; motorcycles; other conveyances and their equipment (except bicycles while checked as baggage with a Common Carrier); household furniture; eyeglasses, sunglasses, and contact lenses; artificial teeth and dental bridges; hearing aids; prosthetic limbs; brittle or fragile articles; money and securities; tickets and documents; sporting equipment if loss or damage results from use thereof.
ANY LOSS CAUSED BY OR RESULTING FROM: wear and tear, gradual deterioration; insects or vermin; inherent vice or damage; confiscation or expropriation by order of any government; radioactive contamination; war or any act of war whether declared or not; theft or pilferage while left unattended in any vehicle; mysterious disappearance.
TERMS OF PROTECTION
WHERE TO REPORT CANCELLATIONS OR SECTION II CLAIMS
POLICY NO. HTP04192
*If You have any difficulty making this collect call, contact the local phone operator to connect You to a U.S.-based, long-distance service. In this case, please let the Assistance Provider answering the phone know the number You are calling from, so that he/she may call You back. Any charges for the call will be considered reimbursable benefits.
BerkelyCare 1-(877) 846-8833
300 Jericho Quadrangle 1-(516) 342-2720
P.O. Box 9022 Office Hours:
Jericho , NY 11753 8AM-10PM (EST), Monday-Friday
9AM-5PM (EST), Saturday
IMPORTANT: In order to facilitate prompt reimbursement/claims settlement upon Your return, be sure to obtain as applicable: detailed medical statements from Physicians in attendance where the accident or Sickness occurred; receipts for medical services and supplies; receipts from the hospital; police reports or claims reports from parties responsible (i.e., airline, cruise line, hotel, etc/) for loss, theft, damage, or delay. In the event of a baggage claim, receipts for damaged items will be required. In the event of a baggage delay or trip delay claim, receipts for any additional covered/eligible expenses will be required, as well as verification of any delay.
If you book a Princess cruise, you can purchase insurance from Princess or from the independent insurance provider, CSA. Click here to see details of the CSA Travel Protection Plan.